What We Do

How We Work

James T. Harris IllumiNation books business directly through its own business office. While we are delighted to work with speakers’ bureaus and other referring sources, when you contact us through this web site you will be communicating with a member of our organization – not a third party. We have streamlined processes at all stages of our relationship with your organization because we know that your time is valuable. Similarly, we strive to work as efficiently as possible, taking as much time as needed to listen to you yet using best practices of efficiency to avoid the needless loss of productivity and revenue generation across the totality of our client base.

Because we respect you as our potential client, and we desire to earn your respect, our style of work offers you:

• Confidentiality, so everything we hear or see during our relationship that is not in the public domain is not disclosed except when it is relevant to the project you have hired us for. Even then, proprietary matters are only disclosed or discussed with persons on a need to know basis.
• Integrity, such that our fulfillment of contractual obligations is fully honored on a cheerful, productive basis that reflects our core values.
• Straight talk, especially when engaged for consulting or retreat facilitation services.
• Our best efforts to make your job easier, even if it means taking extra steps that add to our workload.
• An ability to say “no,” such that we do not say “yes” to work that is outside of our expertise or “sweet spot” of functional capabilities.
• Written commitments that clearly define the scope of work and the pertinent details in a “friendly” document that is mutually beneficial.
• A peer partner who can serve as your trusted business advisor now and in the future.